Shipping policy

Shipping time

Our product price includes shipping cost, usually we will use the fastest shipping method (FedEx), after you confirm the product video message, it usually takes 1-5 days for us to deliver (so please be sure to check and reply our customer messages via email or Whatsapp).

When FedEx can not deliver, we will choose USPS or UPS.

Tracking a Parcel

Once the package is shipped, we will send you a shipping photo, tracking number and site. 

Note: For tracking number, it may take a few days to activate on the tracking site. We will upload the waybill number to the website, click on your order to view the logistics. Alternatively we will send you the site to view the logistics and tracking number.

NOTE: Shipping times may be affected during public holidays as manufacturers and couriers will be restricting their operations during these times. Unfortunately, this is beyond our control, but we will do our best to improve this issue. We will always track your logistics and we value every order.

Delivery Address Policy

We strive to ensure a smooth and efficient delivery process for all of our customers. In order to achieve this goal, it is critical that accurate shipping information is provided at the time an order is placed. This policy outlines our position on inaccurate shipping addresses and the customer's responsibilities in such cases. 1. If the address is incorrect

Delivery cannot be made

We are not responsible for lost or destroyed packages if they are undeliverable due to an incorrect or insufficient shipping address provided by the customer.

b. In this case, if the parcel is returned to us by the shipping company, the customer will be responsible for paying any additional shipping costs required to resend the parcel to the correct address.

2. Address

CorrectionIf the Customer realizes after placing an order that the shipping address he/she has provided is incorrect, he/she should contact our Customer Support team immediately.

b. Depending on the stage of order processing, we will make reasonable efforts to update the address (if possible). However, we cannot guarantee that the address can be corrected, especially if the package has already been shipped.

It is important for customers to understand the importance of providing an accurate shipping address to ensure the successful delivery of their order. By adhering to this policy, we aim to maintain transparency and fairness in our operations while providing exceptional customer service.

Shipping Confirmation and Tracking Policy

We are committed to providing a seamless and transparent shopping experience for our valued customers. This policy outlines our procedures for sending shipping confirmation emails and tracking packages to ensure that both parties are fully informed and engaged throughout the shipping process.

1. Tracking Package Status:

Customers are encouraged to proactively track the status of their package using the tracking number provided. This allows them to track the location of the package and the estimated delivery date. Customers are advised to periodically check the carrier's tracking system for updates to ensure a smooth and timely delivery process.

2. Delivery Confirmation:

Our commitment to a transparent shipping process is reinforced by the tracking number, which serves as a verifiable record of package delivery. If the tracking information indicates that the package was successfully delivered to the address provided at the time of ordering, we are not responsible for any claims of non-receipt.

3. Address Accuracy:

It is the customer's responsibility to ensure the accuracy of the shipping address provided at the time the order was placed. We will ship the order to the exact address provided by the customer and will not be responsible for any problems arising from an inaccurate address provided.

Contact Us

If you have any questions during the shipping process or after receiving your item, please feel free to contact us and one of our customer service representatives will provide you with a satisfactory solution.

Due to time difference, if you can't reply in time, please wait for a while, thank you. We will contact you within 24 hours.